Welcome to Beachbody, LLC, and its affiliates, subsidiaries and wholly owned business units, including, but not limited to: Beachbody®, Team Beachbody®, and Beauty by Beachbody (collectively, “Beachbody” or “us” or “we” or “our”).
- the information Beachbody collects through any of our Web sites, including, but not limited to, Beachbody.com, Beachbody.co.uk, TeamBeachbody.com, and BeautybyBeachbody.com (“Web sites”), and through telemarketing, Web site and mobile applications and other means,
- how we use the information we collect,
- how you can opt out of certain uses of the information we collect, and
But first a note about children’s privacy . . .
We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently obtained personal information on a child under the age of 13, that information will be deleted from our systems. Beachbody encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
- Teach kids never to give out personal information, unless supervised by a parent or responsible adult. This includes their name, address, phone number, school, etc.
- Know the sites your kids are visiting and which sites are appropriate.
- Look for web site and other privacy policies. Know how your child’s information is being treated.
What information does Beachbody collect?
In collecting your personal information, we aim to provide you with a more customized experience. This information lets us provide services and features that we think are more likely to meet your needs. Of course, users may be able to use our products or services, or browse our Web sites without providing any personal information, but once you give us this personal information, you are not anonymous to us, and we consider that you consent to the collection, use and disclosure of your personal information as described in this policy.
Beachbody collects the following types of information when you visit our Web site(s) or you do business with us via any medium:
This is information that may be used to identify you individually, including your name, shipping and billing addresses, phone number, email address, credit card information and date of birth. We may also collect your social security number/social insurance number, which is required to remit commission payments if you sign up as a Team Beachbody Coach. We request this information from you on and off our Web site(s), for example, when you call us, sign up for our newsletter, visit or subscribe to our Web site(s), use our mobile or web applications or purchase an item or service.
From time to time, we may also request or obtain personal information about you and your interests through surveys, contest/sweepstakes entry forms, our mobile applications, social media web sites, from Affiliated Companies (defined below) or in other ways. You may always choose not to provide us with your personal information; however, this may limit our ability to provide you with specific products, services or information, or to offer you personalized content.
This is information which we do not associate with individuals, such as IP addresses (a number that can be used to identify your location and Internet Service Provider), the type of browser or device you are using, and aggregated information about user activities on our Web site(s), including the URL from which you came to our Web site(s) and the URLs that you visited on our Web site(s).
If you apply to join our Affiliate Program, we may collect information about your business, including, without limitation, your (or your organization’s) name, email address, street address, telephone number, tax identification number, and information about your Web site (e.g., the URL, the number of unique users and page views, the demographics of your user base, etc.).
Information We Obtain from Other Sources:
We may collect information about you from other sources, including through interactive applications (such as mobile devices/applications and third-party services) and from commercially available sources (such as data aggregators and public databases). For example, if you access third-party services (such as Facebook Connect) through or in connection with our Web site(s), we collect information available about you through those services, including, but not limited to, personal information as well as publicly observable data, such as activities on blogs, videos, and other online postings.
We also use a feature of your browser called a cookie to assign identification to your computer that may be placed by us or a third party with whom we partner. Cookies allow us to better understand your preferences and personalize the content on our Web sites to give you a better overall shopping experience. The unique user ID contained within your cookie automatically identifies your computer—but not you—to our servers every time you visit our Web site(s). Cookies by themselves cannot be used to find out the identity of any user, but may be combined with identity information in our log files. You can turn off the cookie feature by using your browser preference options, but you may not be able to utilize some of the features or services on our Web sites properly. Current versions of many Web browsers offer enhanced user controls for the placement and duration of cookies. Search for “cookies” under your Web browser’s Help menu for more information on the cookie management features available to you.
Targeted Advertising; Do Not Track Signals:
Some web browsers offer a “Do Not Track” (“DNT”) signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. Although we’re currently unable to honor DNT signals, we do not collect personal information when you visit our Web site(s) unless you provide such information to us. We also work with third parties that use tracking technologies on our Web sites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to determine which ads you see on third party websites and applications. For more information about this practice and to understand your options, please visit www.youradchoices.com (U.S.), www.youradchoices.ca (Canada) or the Network Advertising Initiative at www.networkadvertising.org.
How does Beachbody use the information it collects?
We use your personal information in the following ways:
- to fulfill your orders and communicate with you about your orders,
- to process your requests, contact you in response to customer service complaints you have submitted, to address a problem affecting your use of a product or service, or to verify information concerning a transaction,
- to improve our products, services and advertising, to personalize our Web site(s), target advertising or promotions that may be of interest to you, or conduct business that we feel would be of interest to you,
- to send important notices to you or tell you about new products or services,
- to contact you about Beachbody’s or any of its business units’ or partners’ products or services that we think you will find useful, or
- to contact you to see if you are interested in participating in market research regarding Beachbody.
For information about opting out of communications about our products, services or market research, or those of our partners’, please see our Opt-Out Policy section below.
We may also use non-personal information (i.e., cookie and IP addresses information) to help diagnose problems with our server, administer our Web site(s), count and track Web site visits and purchases in the aggregate, personalize the Web site(s) for each unique user, control the frequency of individual advertisements to individual computers, and target advertisements and promotions to broad demographic segments.
To Whom Does Beachbody Disclose Your Personal Information?
Third Party Suppliers; Transaction Processing:
When you make a purchase, we may need to provide personal information, including information such as your shipping address, billing information, telephone number, and credit card information, to third parties, including product manufacturers and shipping companies, as necessary solely to complete the transaction.
Assignment to a Coach and Information Release:
To maximize the benefits of our products and services, we assign a Team Beachbody Coach (a “Coach”) to all customers who agree to a Team Beachbody Club membership or who consent to be contacted by a Coach. Your assigned Coach is available to assist you in understanding and using the products you ordered, and give you the motivation you need to achieve your fitness goals. To help you both get in contact, your assigned Coach will receive access to certain information you provided during your purchase process, such as your name, address, phone number, e-mail address and the names of the products you purchased. Please note that Beachbody will never provide your assigned Coach your credit or debit card information or, if you provided it, your social security number/social insurance number.
Third Party or Co-Branded Offers:
Beachbody occasionally partners with third parties (“Affiliated Company”) to offer additional products or services that we feel may be useful to you. In such case, we may disclose to an Affiliated Company certain limited information, such as your name and shipping address. If you request information or purchase a particular product or service from an Affiliated Company, we may disclose additional information such as your e-mail address, phone number and other contact information, and if you purchased a product, your credit card information. If you do not want us to disclose your personal information to the Affiliated Companies, please refer to the Opt-Out Policy below.
We may, in our sole discretion, disclose personal information when we deem necessary or appropriate to law enforcement or other entities or third parties as required by law or to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, identity theft, or otherwise to comply with the law or legal process, to respond to claims, to protect our systems and customers, to ensure the integrity and operation of our business and systems, or to protect the rights, property, or safety of Beachbody and its employees or others.
Business and Accounting Disclosures:
We may also disclose non-identifying transaction information to third parties for the purpose of accounting and record keeping. We may also disclose aggregate user data or nonpersonal information in order to describe our services to prospective business partners, advertisers, and others, but will do so only in a form that does not identify individual users.
You may opt out of receiving certain communications from us (i.e. notices about new products or services or marketing research) or from Affiliated Companies or other third parties (i.e. our partners’ products and services or third party/co-branded offers), by emailing us at: Privacy@Beachbody.com or writing to us at:
3301 Exposition Blvd., 3rd Floor
Santa Monica, CA 90404
Attention: Legal Department
In addition, we may contact you via email or use targeted online advertising as permissible by law. In the case of email, we may include instructions to enable you to unsubscribe from future emails if you so choose. You agree and understand that while we will do our best to comply with your request, we shall not be liable for any problems or delays associated with the opt-out process. For any targeted online advertising, you can learn more by visiting www.youradchoices.com (U.S.), www.youradchoices.ca (Canada) or the Network Advertising Initiative at www.networkadvertising.org.
Third Party Tools/Services
At various points and pages on our Web site(s), you may be able to access or utilize tools and/or services offered by or in conjunction with third parties, including tools and services in connection with third-party “social media” and other sites that would allow personal information to be transferred to such third parties (for example, Facebook Connect). These third parties have separate data collection and privacy practices independent from ours, and thus Beachbody cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy policies.
Beachbody uses industry-standard security measures in place to protect the loss, misuse, and alteration of the information under our control, and we make good-faith efforts to store your personal information in a secure operating environment. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or our online products or services, and you do so at your own risk.
Other Web Sites; Links
On our Web site(s) and in communication with you, we may include links or referrals to businesses and Web sites operated by our business partners, affiliates, advertisers, and others. These third parties have separate data collection and privacy practices independent from ours, and thus Beachbody cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy policies.
Community Center/Community Chatrooms/Message Boards
Our Web site(s) includes online forums, chat rooms, message boards, and other interactive technologies that allow comments, messages, emails, and postings to be associated with a user’s name or email address. Any information you post is public information, and Beachbody cannot control what use third parties may make of this personal information.
All of these forums are public. Please consider this before you post.
How can I access, update, or delete my information?
Beachbody does not currently have a method for users to delete the personal information contained in our database, however, you can contact us to withdraw your consent for us to use your information at any time, subject to legal or contractual restrictions.
You may access or update the personal information we have collected by calling our Customer Service Department or logging into your Team Beachbody account if you created one. When calling our Customer Service Department, please have available your email address, order number, the name of the product you purchased, and the information you wish to change. Our Customer Service Department will use commercially reasonable efforts to respond to requests for personal information and our provision of the same is subject to legal and business restrictions. In addition, you may delete the cookies stored on your computer, which will cause our system to perceive you as a new user with no known user data. You may also set your browser to reject cookies, but doing so may prevent you from using some of our services.
Users Based Outside of the USA; Transfer of Personal Information
Like almost every Web site and business, Beachbody and its Web site(s) may be accessed by an international audience. By visiting any of our Web site(s) and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this policy. In addition, such data may be transferred and stored on servers located in the United States of America or otherwise outside your resident jurisdiction; such jurisdictions may have less stringent privacy practices than your own. Our Affiliated Companies and third party service providers may also be located outside of your jurisdiction. By providing us with your data, you consent to the transfer of such data. Personal information that is transferred or maintained outside of your jurisdiction could be accessible to law enforcement agencies according to the laws of the applicable foreign country.
What happens to my information if Beachbody is sold to or merges with another company?
Changes to This Policy
This policy may change from time to time. If we make any substantive changes to the policy in the future with regard to how we use your information, we will post those changes on our Web site(s) in this location together with the date of the last update. Your continued business relationship or use of the Web site(s) after the changes are posted constitutes your agreement to the changes, both with regard to information we have previously collected from you and with regard to information we collect from you in the future. If you do not agree to the changes, please discontinue your use of our Web site(s) or business relationship with us.
3301 Exposition Blvd., 3rd Floor
Santa Monica, CA 90404
Attention: Legal Department
or email us: Privacy@Beachbody.com
Last updated and effective: June 30, 2014